Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the details of our shipping process.

Processing Time

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Estimated delivery time: 7–15 business days

Please note that shipping times may vary depending on your location and external factors such as carrier delays.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please allow a few days for tracking information to update.

Tracking Information 

Once your order is shipped, you will receive an email with a tracking number. Please allow 3–7 business days for the tracking information to update in the system. 

 

Customs and Import Taxes

Vendora Lumé is not responsible for any customs or import taxes that may apply. We are not responsible for delays caused by customs.

Delays

We are not responsible for delays caused by shipping carriers, customs, or other factors outside of our control.

However, if your order has not arrived within 30 days, please contact us and we will assist you.

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

Shipping & Address Policy

We make every effort to ensure your order is delivered safely. Please double-check your shipping address before completing your purchase.

If our supplier is unable to ship to the address provided, you will have the option to:

  • Update your address for delivery
  • Receive a full refund

This helps us make sure your items arrive without delay.

Lost or Stolen Packages

If your package is lost or has not arrived within the expected timeframe, please contact us.

We will work with you to resolve the issue, including offering a replacement or refund when appropriate.

Contact Us

If you have any questions about your order, please contact us at:
hello@vendoralume.com